Frequently Asked Questions

Starforce Exports

Most frequently asked questions about Import & Export

As a trader you have to take care of a lot of business before you start importing machinery products & equipment, which might raise several questions for you. Where do you start? What are the rules you need to take into account? As an exporter we will gladly help you with this. Therefore we have put together most frequently asked questions about import & export, tips included!

What is your strategy for pricing Starforce products for overseas markets?

We are committed as an organization to make a difference to grow "your" business with the best competitive prices. All our prices are worked out transparently in Turkish Lira to give you even better profits via eliminating the exchange rate buffer. We price our products properly, giving complete and accurate quotations, choosing the terms of the sale, and selecting the payment method on our export sales.

Third-party products:
Our company also procures and exports guaranteed third-party products as per customer requirements. We only work with selected vendors following a series of systems and processes to identify, source and manage contracts with the best conditions for you.

Pricing of used machines listed on our website and relevant links:
Used machines listed on our website and relevant links are third-party owned machines. You can choose any machine from the list; we will check the quality, buy only if in very good condition and export it to you. Shown prices are indicative, we will negotiate on your behalf and quote you the final price including all costs and fees, i.e., transportation, registration, documentation, etc.

Can I import all kinds of goods? Do I need a certificate, exemption or import license?

When mapping our export strategy, we are aware that most countries have certain foreign import regulations to ensure safety, quality, and conformity. Please get expert advice on "Foreign Import Regulations" in your country and let us know if we will need to adapt your products for your market.

Some goods have a restriction or are not allowed to be imported at all. Other goods can only be entered under certain conditions, or if the goods meet certain requirements. In some cases you will need an exemption, certificate or import license. By which authority you need to request this, depends on the kind of product.

Does the product need to have a CE-marking?
A lot of consumer products that enter the European market, need to have a so called CE-marking. This marking proves the product meet the (minimum) legal demands regarding safety, health and environment. Depending on the country of origin, either the manufacturer or the importer, provides the CE-marking.

How can I overcome a trade barrier?

Are you subject to an anti-dumping or safegard investigation by your government? Is your company adversely affected by a trade barrier or unfair business practice? We can file a complaint with the "International Trade Administration's Trade Agreements Negotiations and Compliance Office". Starforce engages directly with foreign agencies to protect your business interests and help your company overcome barriers to trade.

What are some tips on how to ship internationally?

Documentation for exporting a product varies by destination, existing preferential trade agreements (e.g. free trade agreement) and the product itself. We have all the expertise in how to best navigate the shipping process from product classification/HS codes to look up tariff rates, as well as proper packing, labeling, and insurance requirements.

Which documents do I need for import?

Commercial Invoice:
A commercial invoice must be included with each shipment, which must meets the statutory requirements of VAT. Please make sure the invoice contains the VAT-number of the receiver and that this number is correct. The seller or exporter often creates the invoice and this is mostly done in English. The invoice also contains all the relevant information regarding products and prices. As a rule, Customs will base the customs value on the invoice.

Waybill or Bill of Lading:
The waybill is drawn up by the exporter and has different form. For each different type of transport you need another document:
    » Roadtransport: CMR freight letter
    » Railtransport: CIM
    » Airfreight: Airway Bill
    » Seafreight: Connossement (bill of lading B/L)
Sometimes Customs request additional documents, like for example a Certificate of Origin (CvO), a GSP-certicate Form A or a single Administrative Document.

Certificate of Origin:
While some countries will accept a statement of origin on the commercial invoice, the customs authorities of other countries may require a separate document titled a certificate of origin. The certificate of origin is documentary evidence that the goods originated in the country stated in the certificate, commercial invoice, or packing list.

Packing List:
In addition, you would typically need a packing list, which provides the freight forwarder, carrier, and ultimate consignee with information about the shipment, the packing details, and the marks and numbers as noted on the outside of the boxes.

A packing list is also a means by which customs authorities in the importing country assess security and compliance. And it is a required document to file a claim with the carrier or insurance company in the event of cargo damage or loss.

What part does insurance play with import?

During transport anything can happen and it often appears to be difficult to discover who is the responsible party if damages occur. That is why it is sensible to take out transport insurance. This can be done for the entire route (door to door) as well as for part of the course. You agree with the seller (or exporter) who bears the responsibility by means of Incoterms. In those terms it is stated who, in each phase of the route, bears the risk of damage, loss or theft and when the product passes from seller to buyer.

What does Incoterms mean?

Incoterms means the internationally agreed rules setting out delivery terms for goods traded across borders. Buyer and seller agree details on the terms of sale to prevent misunderstandings or disputes. Incoterms set out responsibility for the cost of transporting goods, insurance, taxes or duties, pick up points, destinations, and responsibility for the goods at each stage.

How do I get Confirmation of Order after placing my order with Starforce?

On receiving an export order, we examine it carefully in respect of items, specification, payment conditions, packaging, delivery schedule, inspection and insurance requirement, etc. and then we send a written order confirmation. Accordingly, we enter into a formal contract with the overseas buyer.

What custom products/solutions do you offer to importers?

Products designed your way! Let Starforce build a solution that’s tailored to you. From simple modification of a standard product to crafting an OEM product line that’s all your own, we know what it takes to get the job done right. With our extensive experience, you get a partner who understands design, engineering and manufacturing inside and out, and we’re proud to offer this knowledge and efficiency to you.